RD Glossary
- Support
- Telephone or e-mail technical support provided to a web hosting company's customers. When there's a problem with your site or your e-mail, you want to be able to get an answer promptly by e-mail or on the phone. Some hosting companies offer email only support, telephone support, or a combination of both. Some hosting companies provide 24hr 7 days a week support (24/7). This is important if your site is an e-commerce site with a lot of daily visitors.
